Royal Discount FAQ

Who is Royal?

We are an online retailer of software products and Cloud Services made by manufacturers such as Microsoft, Adobe, Symantec, and many others. We are also known as Royal Distribution. Please note that our transactions may appear on your credit card or bank statement as "SoftwareSales". For additional information, see our About Us page.


Is ordering online from Royal safe?

Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the green URL bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page. In addition, we handle your personal information with the utmost of care and comply fully with the latest payment card industry (PCI) standards.


Where is my Product Key or Serial Number?

This depends on the product you ordered. The product key is often located on your Certificate of Authenticity label. Other likely locations are on the lower right corner of the CD sleeve, under the flap of the CD sleeve, on the back of the DVD case or on a separate card included in the packaging. Product Keys and Serial Numbers are unique and cannot be replaced if lost.


Why can't I install my software multiple times?

Many newer software products must be "activated," and the unique product key or serial number can only be used once. Software manufacturers have developed this activation process to prevent widespread unauthorized copying of software. If you experienced a computer failure and must reinstall the software, please contact the manufacturer directly and explain the situation. Royal Discount cannot re-activate or provide a new product key.


What if I am having trouble installing or activating my software?

If you are experiencing this problem, it's likely one of three causes:

You may have an older version of the software or a trial version already installed, which is causing a product key conflict. To fix this, you must completely uninstall the previous software using the control panel. If you are trying to install a new operating system, you must format your hard drive completely to solve this problem. Make sure to back up any important files before you do this.

You may be typing the product key incorrectly. Certain letters can be small and easy to misinterpret, such as B (as in bravo) and the number 8 (eight). Other common errors are confusing the letter O (as in oscar), Q (as in Quebec), or D (as in delta) with the number 0 (zero); or the letter I (as in igloo) and the number 1 (one). Be sure you try all combinations.

You may be using the Product Key from a different product or package type (for example, an OEM product key with a Retail Box CD). Please be sure you are using both the product key and the media that arrived together with your order.

If you continue to have problems, please give us a call at 1-877-292-7712 noting that we didn't manufacture the software you have so we may need to refer you to the manufacturer for technical support.


Where is my tracking number?

Your tracking number was emailed to you on the evening they picked up your package from our warehouse. If you just placed your order, your tracking number has not yet been generated. Orders that are shipped via our free First Class Mail will not include tracking. To ensure that you get a tracking number, please select one of our other shipping methods.


Do you charge sales tax?

We charge sales tax on all orders shipping to Colorado. Taxes are also charged on electronic licenses for end users in the states of Colorado and Massachusetts. Taxes are not charged for any other U.S. state nor on physical orders billing to Colorado but shipping to a different state.


Can I ship to Canada?

Yes. Orders shipping to Canada are sent through UPS Worldwide service. Please note that orders to Canada can sometimes incur additional fees and import taxes which the recipient will be solely responsible for paying.


Do you accept international orders?

Yes. We accept orders outside the U.S., Puerto Rico and Canada which are paid for via wire transfer and for an amount exceeding $1,000.00 USD. Note, we can't give Royal Points for International orders done via wire transfer. Please E-mail sales@royaldiscount.com, or call us at 1-877-292-7712 for more information.


Do you accept checks or money orders?

Yes. If you wish to purchase with a check or money order, please download and fill out the check purchasing form. Once filled out, send the form along with your check or money order (don't forget the additional $5.00 processing fee) to our address . Please be aware that we cannot ship your order until your check has cleared.


Do you accept purchase orders?

Yes. We require new customers to fill out our credit application to be set up on terms. Please email sales@royaldiscount.com for a copy of our credit application and fax the completed form to us at 1-303-468-6074. We require an order amount exceeding $500.00 USD for first-time customers. Visit our Corporate page for more information.


How long will it take for my order to arrive?

Orders placed before 2:30pm Mountain Time generally ship the same business day. If you place an order over the weekend or on a holiday your order will ship on the next business day. For an estimate on Ground shipping times from zip code 80301, click here. Please remember Ground shipping times are estimates only. For faster service, we offer other shipping options including Overnight and Two-Day Air options for an additional fee.


What is the difference between OEM and Retail Box packaging?

OEM software is a full version of the software which will include the installation disc(s), Certificate of Authenticity (if manufacturer provides), and product keycode/serial number (if necessary). OEM software does not come in a retail box, doesn't include printed manuals, cannot be transferred (even if the original computer breaks), and is not eligible for free technical support from the manufacturer. Help files are normally included on the disc. OEM software is only available in "full version" editions, meaning there are no OEM upgrade products. OEM software can be upgraded to future versions of the software by purchasing a compatible upgrade product.


How are you able to sell your software at such low prices?

We are not under contract with or "authorized" to sell on behalf of any particular software manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at lower prices from reputable sources in the wholesale market and pass those savings on to you!


Are your products previously used?

Absolutely not, we do not sell used products of any kind. All of our products are guaranteed to be new - never been used or activated. Due to the nature of the wholesale marketplace some packaging may look different than what you'd see at a retail store. However, we absolutely stand by our 100% guarantee that all software has never been used or activated.


What are Royal Points?

Royal Points are reward points earned by Members when they purchase items from Royal Discount. You can redeem your accumulated points for more software or other great reward items.

For more information about Royal Points, click here.